PicchuMachu

Last updated: [November 6, 2024]

Welcome to the digital platform of the Company, accessible through its website and/or mobile applications (collectively, the “Digital Channel”).

By accessing, browsing, booking, or using any service through the Digital Channel, the user fully accepts these Terms and Conditions of Use. If you do not agree with them, please refrain from using the Digital Channel.

1. Services Offered

Through the Digital Channel, the Agency provides access to:

• Booking and purchase of travel experiences.

• Ticket reservations for transportation services.

• Accommodation, tours, and activity reservations.

• Personalized assistance for planning trips and experiences.

2. Use of the Digital Channel

By using the Digital Channel, the user declares that:

• They are of legal age and capable of entering into agreements.

• All information provided is accurate and up-to-date.

• They will use the platform responsibly and in accordance with general regulations.

3. Booking Confirmation

After completing a reservation, the user will receive a confirmation message summarizing their request.
Certain services may require validation from external providers. In those cases, the user will receive a final confirmation once availability is verified.

4. Payment Policies

• Prices are displayed in the currencies available on the platform.

• Payments may be made via cards, digital payments, or bank transfers.

• Some services may require advance deposits or non-refundable payments, which will be clearly indicated before purchase.

5. Cancellation and Refund Policies

5.1 Cancellations by the User

• Cancellations made in advance may be eligible for partial refunds.

• Bookings canceled close to the service date or no-shows may not be refundable.

• Some services, such as certain transportation or event tickets, may be non-refundable.

5.2 Cancellations by the Agency

If the Agency cancels a service for reasons attributable to it, the user may choose between:

• A full refund, or

• Rescheduling to an available date.

5.3 Refund Process

Refunds are processed within a reasonable timeframe and issued through the same payment method used in the transaction, minus any applicable financial fees.

6. Liability of the Agency

The Agency acts as an intermediary between users and external service providers.
Therefore, it is not responsible for delays, changes, or incidents caused directly by third parties.
However, the Agency will offer support to help resolve issues when possible.

7. Intellectual Property

All content on the Digital Channel, including text, images, videos, and graphics, is the property of the Agency or of their respective owners. Reproduction or use without authorization is prohibited.

8. Personal Data Protection

Personal data provided by users is processed in accordance with the Agency’s internal Data Protection Policy.
This includes the use, storage, and safeguarding of information following general data protection principles.

9. Modifications to the Terms

The Agency may update these Terms and Conditions at any time.
Changes will be published on the Digital Channel and will take effect immediately upon posting.

10. Jurisdiction

These Terms are governed by general legal principles applicable to digital services.
Any dispute shall be resolved before the competent authorities in accordance with applicable regulations.

11. Contact

For questions or feedback related to the Digital Channel, users may contact the Agency through its official communication channels.