1. Introduction

This document outlines the personal data handling practices of the Agency (hereinafter, “the Company”). It describes how information is collected, used, protected, and managed in accordance with general data protection principles.

2. Purpose of Data Processing

The Company collects and processes personal data for purposes such as:

• Managing service requests, reservations, and customer assistance.

• Responding to inquiries or feedback.

• Conducting service follow-ups and satisfaction assessments.

• Sharing updates or promotional content (only with prior authorization).

• Fulfilling administrative or operational requirements.

3. Personal Data We Collect

The types of information that may be collected include:

• Basic identification details.

• Contact information.

• Service preferences or relevant details required to provide support.

4. Consent

All data is processed with the clear and informed consent of the individual. The Company keeps record of the consent provided through digital or physical means.

5. Data Retention

Personal data is stored only for the time necessary to fulfill the purposes described. Once no longer required, the information is deleted or anonymized.

6. Security and Confidentiality

The Company applies organizational and technical measures to protect personal data, ensuring that it is not altered, lost, or accessed without authorization.

7. Data Sharing

When necessary, data may be shared with service providers strictly to facilitate the services requested. These providers must follow equivalent data protection standards.

International data transfers, if applicable, will be carried out following general data protection principles to ensure adequate safeguards.

8. Rights of the Data Subject

Individuals have the right to:

• Access their personal information.

• Request corrections to inaccurate or incomplete data.

• Request deletion when the information is no longer needed.

• Object to processing when legally applicable.

• Withdraw previously granted consent.

These requests may be submitted through the Company’s designated communication channels.

9. Policy Updates

This policy may be updated at any time. Any modifications will be communicated through the Company’s usual communication platforms.

10. Contact

For questions related to this policy or personal data processing practices, individuals may contact the Company through its official communication channels.